Cancellation policy

Reservation Cancellation

1.1. Cancellation requests must be submitted in writing via email or through our official booking channels.

1.2. Cancellation deadlines and penalties vary based on the type of reservation and the rate plan chosen. Please refer to your reservation confirmation for specific details.

Standard Cancellation Policy

2.1. For reservations canceled at least 48 hours before the scheduled check-in date and time, no cancellation fee will be charged.

2.2. For reservations canceled within 48 hours of the scheduled check-in date and time, a cancellation fee equivalent to one night's room rate will be charged.

Non-Refundable Reservations

3.1. Some rate plans may be non-refundable, and any cancellations or modifications to these reservations will result in a 100% penalty charge.

Group Reservations

4.1. Group reservations are subject to specific cancellation policies outlined in the group contract or reservation confirmation. Please refer to these documents for detailed information.

No-Show Policy

5.1. If a guest fails to check in on the scheduled arrival date without prior notice of cancellation, the full amount for the reserved stay will be charged as a no-show fee.

Early Departure

6.1. Guests departing before the originally scheduled check-out date may be charged an early departure fee. Please consult with the front desk for details.

Modification Policy

7.1. Changes to the reservation, including arrival date changes, are subject to availability and may result in rate adjustments. Please contact our reservations team for assistance with modifications.

Force Majeure

8.1. In case of extraordinary circumstances (force majeure), such as natural disasters or government-imposed travel restrictions, we reserve the right to modify or waive cancellation policies to accommodate our guests' needs.

Please note that this cancellation policy is subject to change and may vary based on the type of reservation and rate plan selected. Guests are encouraged to review their reservation details for specific cancellation terms. For further clarification or assistance, please contact our reservations team.

Hotel RR Galaxy reserves the right to amend this policy at any time without prior notice.